Terms

The agreement

These terms cover your use of shandsdigital.com, run by Shands Digital Corp, Midlothian, VA 23112. A later written scope that you approve controls if it conflicts with this page.

Questions go to omar@shandsdigital.com or 804.690-7258.

A visit is not a job

A call, an email, a chat, or a look at a revision is a request. It is not a contract. Work starts when you approve a written scope and pay the invoice we send. You pay on Stripe's page. You do not type a card on this site.

Prices

The published schedule is on the prices page. One page, Compliance, Small site, Medium site, and Large site are the website only. Small site with Mira Starter, Medium site with Mira Growth, and Large site with Mira Pro add Content by Mira, a separate studio that writes the social posts and the short videos. A person at Mira checks each one before it is published. You do not give Mira your social passwords. The $150 Mira start fee is already inside those three setup prices. A year of website care paid ahead does not include Mira. None of these prices is a quote for your site until Omar confirms the number in writing. A price can change before you approve. It does not change after you have approved that scope and we have sent the invoice for it.

Monthly care

Monthly care starts after the site is live. It covers hosting, the security certificate, and the text or photo updates in the plan you approved. Email omar@shandsdigital.com to cancel. Care runs through the end of the month already paid. There is no cancellation fee. We confirm the stop in writing.

Compliance is paid once. That offer has no monthly care.

A year of website care paid ahead is twelve months of care. Mira is not included. If you stop during that year, we do not refund a month that has started. We refund the full months still ahead.

If care stops

You own the finished pages after the setup invoice is paid. Care is what keeps those pages on our hosting. When care stops, the site stays up for 14 days so you can move it. Ask before those 14 days end and we will give you a copy of the pages. After 14 days we take the site off our hosting. Stopping care does not delete the copy we give you.

The domain

The domain stays yours. If you already own it, you keep the registration. If we register it for you, we register it in your name, or we transfer it to you when you ask. We do not keep the domain when care stops. Pointing the domain at the new site is part of launch. It does not make the domain ours.

Refunds

You see the revision before you pay. Paying the invoice is the go-ahead to build and to launch. After that invoice is paid, the setup fee is not refunded. If we do not deliver a part of the written scope, we refund what you paid for that part.

A month of care that has already started is not refunded. The same rule applies to a Mira month on a plan you approved. Questions about a Mira charge come to omar@shandsdigital.com.

Time

We answer Monday through Friday, 9 to 5 Eastern Time, except a U.S. federal holiday. A message after those hours waits until the next business day.

We reply to a review, a call, or an email within two business days. The dates below start the next business day after we can open the current site. They are the outside dates.

One page: you see the homepage within 10 business days. It is on your domain within 5 business days after you pay.

Compliance: you see the written fixes within 10 business days. They are on the site you already have within 5 business days after you pay. There is no new domain.

Small site: you see the revision within 15 business days. It is on your domain within 10 business days after you pay.

Medium site: you see the revision within 30 business days. It is on your domain within 10 business days after you pay.

Large site: you see the revision within 40 business days. It is on your domain within 15 business days after you pay. That window includes the staff walkthrough.

A text or photo change during care is on the site within 3 business days. A new layout is not included. Adding Mira does not change these dates.

Rush is 25% of the setup price, on the same invoice. One page is $225. Compliance is $300. A small site is $725. A medium site is $1,125. A large site is $1,725. Rush is not added to monthly care, a year paid ahead, or Mira. Omar confirms the rush in writing before the invoice.

With rush, you see the work within 5 business days for one page or Compliance, 8 business days for a small site, 15 business days for a medium site, and 20 business days for a large site.

With rush, after you pay: one page is on your domain within 3 business days. Compliance fixes are on the site you already have within 3 business days. There is no new domain. A small site or a medium site is on your domain within 5 business days. A large site is on your domain within 8 business days. That window includes the staff walkthrough.

If the registrar holds the domain, we tell you. That wait is not part of the date. A signed scope can name a different date, and that writing controls.

Not a law firm

Shands Digital Corp is not a law firm. We do not give legal advice. Privacy pages on a site we build are pages we write. A lawyer does not review them unless a signed scope names a lawyer, and that lawyer is not Shands.

What you own

You keep the words, photographs, and marks you give us. After the setup invoice is paid, you own the finished pages we built for you. Shands keeps its own tools, process, and any design that was ours before the job. A signed scope can say otherwise, and that writing controls.

What we do not promise

We will do the work in the scope with ordinary professional care. We do not promise a search ranking, a sales number, or that the site will never have an error. The public site is provided as it stands.

Use of the site

Do not break the site, probe it, scrape it in a way that degrades it, or use it to send unlawful mail. We may suspend access that does that.

Mail

If we email you about a job, the message names Shands Digital Corp, includes the Midlothian postal address, and tells you how to stop. Write omar@shandsdigital.com with the word stop, and we will stop that kind of mail. This is how we meet the CAN-SPAM Act.

Liability and law

To the extent the law allows, our liability for use of this public site is limited to the amount you paid us for that use in the prior twelve months. We are not liable for lost profits or indirect loss. Some states do not allow a limit like this, and in those states the limit applies only as far as it may.

Virginia law governs these terms. A dispute is brought in the state or federal courts located in Virginia. This is not a waiver of a right a consumer statute keeps for you.